​This Privacy Policy outlines how Experience Painting (“we”, “our”, or “us”) collects, uses, and protects personal information obtained from visitors/service users to our website (www.experiencepainting.co.uk) and individuals booking or attending our events. We are committed to respecting your privacy and complying with all relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Who We Are

Experience Painting UK is a UK-based business that offers painting workshops and events for adults and children.

​Email: hello@experiencepainting.co.uk

​Website: www.experiencepainting.co.uk

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What Personal Data We Collect

We may collect and process the following personal data, depending on how you interact with us:

a) When you make a booking or enquiry:

• Full name

• Email address

• Phone number (optional)

• Billing address (if applicable)

• Event details (date, time, number of attendees)

• Any special access and information regarding the type of event you are attending or booking (public, private, corporate) and any specific preferences or requests related to the event, such as specific Artwork.

b) When you visit our website:

• IP address and browser operating information

• Cookies and usage data (see section 6 below)

• Referring website and user journey (for analytics purposes)

• The information we receive will depend on the settings of your device browser. We recommend that you check your browser if you want to learn what information your browser sends or how to change your settings. 

c) If you attend an event:

• Images or photographs (only with your express consent)

• Feedback or reviews you voluntarily provide

• In the case of children’s events, we may collect a child’s name and age only with explicit parental/guardian consent

• If you pay for an event or service, your payment details will be processed securely. We do not store your payment information; payment processors handle this securely.

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How We Use Your Information

We collect and use personal data for the following purposes:

• To confirm bookings and manage ticketed events

• To provide customer service and respond to enquiries

• To send essential event updates or cancellation notices

• To personalise your experience on our website

• To manage internal accounts and legal obligations

• With your consent, to send marketing emails or promotions

• To seek feedback to improve our events

 

We only process your data where we have a lawful basis, which may include:

• Your consent

• Our contractual obligation to you

• A legal obligation (e.g. tax law)

• Our legitimate interests, such as running and improving our business

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We will not share your personal information with third parties unless:

• With Service Providers: We may share information with trusted service providers who assist in organising events, processing payments, or delivering communications such as our website payment processors or event booking platforms. We may use this information to confirm your reservation, send booking confirmations and event details, and provide customer support, as well as communication with you to send reminders, updates, or notifications regarding your event or any promotions or offers of interest.

• For Marketing: If you consent, we may share your contact information with third parties or on social media platforms for marketing and promotional content, and use your contact information to send newsletters or promotional material related to future events and offers.

• Legal and Safety Requirements: If required by law, we may share your information with law enforcement, government authorities, or other entities when necessary to comply with legal obligations or to protect the rights, property, or safety of others.

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We may use this information to improve our services and understand our customers needs, preferences, and feedback to improve our services.

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Event Photographs

Experience Painting maintains copyright and any other intellectual property in photographs or videos taken at events.

• Experience Painting may record and/or photograph events for live streaming or repurposing on our website or on paper format for marketing reasons. This will be to promote our event services and provide educational resources. 

• We will seek your consent in advance of any photographs taken at our events to provide the lawful basis for processing data and ask your permission before any publication online for marketing and promotional purposes.

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Marketing and Communication Preferences

If you opt in, we may contact you via email with special offers, updates, or newsletters. You can unsubscribe at any time using the link in our emails or by contacting us directly.

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

 

Children’s Data and Events

We take child data protection seriously. For events involving children:

• We do not market to children

• We do not photograph or share images of minors without written consent

• All children’s personal data is deleted or anonymised after the event unless otherwise required (e.g. for tax or safeguarding records)

• We do not knowingly collect or store personal information from children. We will only collect personal data if applicable with clear and strict parental or guardian consent.

 

Cookies and Website Analytics

Our website may use cookies to enhance user experience, track web usage, and improve functionality. A 'cookie' is a small text file that a website places on your device (like your phone, tablet, or computer) when you visit it. Cookies help the website remember you and your preferences — either just for that visit (called a session cookie) or for future visits (called a persistent cookie). Cookies help us remember your preferences and understand how visitors use our site. These may include:

• Necessary cookies (for site function and booking)

• Analytics cookies (Google Analytics, etc.)

• Performance cookies (to help improve user experience)

• Remembering login details so you don’t have to enter them every time.

• Keeping track of what’s in your shopping cart on online stores.

• Saving preferences like language, theme, or region.

• Collecting analytics about how visitors use the site (like what pages they visit).

• Targeted advertising, showing you ads based on websites you’ve visited.

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We may use cookies to improve your experience when interacting with our website or booking platform. You can manage or disable cookies through your browser settings. Continued use of our website is considered acceptance of our cookie usage.​ If you choose not to accept these cookies, your experience at our Site and other websites may be diminished and some features will not work as intended.​

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How We Store and Protect Your Data

We take data security seriously and use appropriate measures to protect your information, including:

• Secure servers and SSL encryption on our website

• Password-protected devices and limited access to data

• Data is only accessed by authorised personnel

We retain personal data only as long as necessary for:

• Fulfilling your booking or enquiry

• Legal, tax, or insurance obligations (up to 6 years)

• Marketing (only while consent is valid)

 

Third-Party Services We Use

We may share your data with trusted providers who help us run our business. These include:

• Payment processors (e.g. Stripe, PayPal) – We do not store card details

• Booking systems (e.g. Wix, Eventbrite)

• Email marketing tools (e.g. Mailchimp or similar)

• Analytics providers (e.g. Google Analytics)

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These companies may use cookies or other technologies to collect information about your use of our Site, including your IP address, web browser, mobile network information, pages you've viewed, time spent on those pages and the links clicked. We may use this information to analyse the data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Each third-party provider has its own GDPR-compliant privacy policy, and we ensure contracts are in place to protect your data.

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Our website is built using Wix.com, which acts as a data processor. Wix stores your data on secure servers behind a firewall and is compliant with international privacy regulations, including UK GDPR. For more on Wix's practices, please visit Wix Privacy Policy.

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If you purchase a ticket or submit a form on our site, your data may also be processed by:

• Wix Payments, PayPal, or other secure payment gateways

• Our email provider (for sending booking confirmations)

 

Our website or event booking platforms may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

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Your Data Rights

Under UK data protection laws, you have the following rights:

• Access – You can request a copy of the data we hold about you

• Correction – You can update or correct inaccurate information

• Erasure – You can ask us to delete your personal data (in certain cases)

• Restriction – You can limit how we process your data

• Objection – You can object to our processing under legitimate interests

• Portability – You can request your data in a transferable format

• Access and Correction: You can request access to the personal information we hold about you and ask for it to be corrected or updated.

• Deletion: You can request that we delete your personal information. However, we may need to retain certain information for legal or administrative reasons.

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in the emails or contacting us directly. ​

 

Data Retention

• We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

 

Data Breaches

In the unlikely event of a data breach, we will notify affected users and the ICO (Information Commissioner’s Office) where required by law.

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Changes to This Policy

We may update this Privacy Policy from time to time for operational, regulatory or legal reasons. All changes will be posted on this page, and significant changes will be communicated directly via email or your chosen communication method.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, to exercise any of these rights or how we handle your data, please contact us at hello@experiencepainting.co.uk